OTTIGLIO
FREE SHIPPING / DESTINATIONS
BY IIND Studio provides free shipping within EU, UK, USA, Canada and Australia. Please complete your order online or contact our customer assistance if you prefer to receive a quote. Please contact us for shipping to other destinations. Import duties & taxes may occur.
T (+46) 793 50 32 70
info@bysecondstudio.com
CLIENT ADVISOR
Our team is available to assist with any questions you may have by phone or email. We look foward hearing from you!
T (+46) 793 50 32 70
info@bysecondstudio.com
MATERIALS
We only use the finest natural materials available. Ethical and environmentally friendly production practices are fundamental to IInd Studio's quality standards and integral to the company’s future development.
DIMENSIONS & COLORS
Available in standard or custom sizes and colors. All designs are available in large sizes (+ 300 x 400 cm — 118 x 157 in). Please contact us for any customizations.
T (+46) 793 50 32 70
info@bysecondstudio.com
SHIPPING & RETURNS
BY IIND Studio provides free shipping within EU, UK, USA, Canada and Australia (with Fedex, UPS or DHL). Items stated 'Quick Ship' will be dispatched in 1-2 business days (Monday-Friday) following order completion. Made-to-order items will be shipped within the stated lead time on the product page. When the order is shipped, Clients receive an email from us specifying the tracking number and a direct link to monitor the shipment status.
In the event of delays in Customs, Clients will be notified directly by the courier and/or IInd Studio.
If for any reason clients are not satisfied with an order, the items can be returned for size exchange or store credit within 7 days of the order’s delivery date. All labels must still be intact and attached to returned item. The returned item needs to be in original condition and packaging needs to be original (reuse). Charges will be incurred for shipping the item back to us.
Returns are not applicable on made-to-order designs (items with +2 weeks lead time). Please note that only designs marked 'Quick Ship' is returnable.
CARE
Show your rug some love and it will last a life-time! You will receive cleaning and care information with your order and you are always welcome to contact us with any questions you might have.
