TERMS OF SALE / RETURN POLICY
Thank you for shopping with us.
We offer free delivery to EU, UK, US, Canada & Australia (with Fedex, UPS or DHL).
Items stated 'Quick Ship' will be dispatched in 1-2 business days (Monday-Friday) following order completion. Made-to-order items will be shipped within the stated lead time on the product page. When the order is shipped, Clients receive an email from us specifying the tracking number and a direct link to monitor the shipment status.
In the event of delays in Customs, Clients will be notified directly by the courier and/or BY IIND Studio.
If for any reason clients are not satisfied with an order, the items can be returned for size exchange or store credit within 7 days of the order’s delivery date. All labels must still be intact and attached to returned item. The returned item needs to be in original condition and packaging needs to be original (reuse). Charges will be incurred for shipping the item back to us. Returns are not applicable on made-to-order designs (items with +2 weeks delivery time). Please note that only designs marked 'Quick Ship' is returnable.
BY IIND Studio is not responsible for any import taxes or duties imposed by the country of import on ordered and shipped items. All cross-border duties and taxes are the responsibility of the customer and these costs may vary depending on the country.
Our team is available to assist with any questions you may have by phone or email. We look foward hearing from you!
T (+46) 793 50 32 70
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